Refund policy
What happens if something goes wrong with your purchase.
Last updated: 12 November 2026
Digital downloads
Our tools are digital files that you can download and use straight away. Because of that, we don't offer refunds if you simply change your mind, bought the wrong product by mistake and have already used it, or no longer need it. Please read the product page and watch the tour before you buy, and check that you'll use a laptop or desktop with Chrome or Edge.
When you will get a refund or a fix
Under the Australian Consumer Law, our products come with guarantees that can't be excluded. You're entitled to a remedy if a product:
- doesn't work as described on its product page
- has a fault we can't fix in a reasonable time
- is significantly different from what we advertised
We'll also refund you if you were charged twice for the same product.
Bought the wrong version, for example a different state's version? Email us before you start using it and we'll swap it.
How to ask
Email with your order email address and what's happening (a screenshot helps). Most problems are a browser setting and can be fixed in a few minutes. Approved refunds go back to your original payment method, usually within 5 to 10 business days.
Your rights
Nothing in this policy limits your rights under the Australian Consumer Law. For more information, see the ACCC's guide to consumer guarantees.